Effective Date: 24 October 2026
This policy explains how cancellation requests, failed payments, order issues, and refunds are handled for food orders placed through The Champaran Kitchen website.
Customers should contact the restaurant as soon as possible if they wish to cancel an order.
Cancellation may be possible before food preparation begins, subject to confirmation by the restaurant.
Once preparation has started, cancellation may not be possible in ordinary circumstances because the food is prepared for immediate consumption.
Nothing in this policy limits rights or remedies available under applicable law.
We may cancel an order if:
If a prepaid order is cancelled by the restaurant and payment has been received, an applicable refund will be initiated.
If you receive an incorrect dish or discover that an item is missing, please contact us promptly with your order number and details.
After reviewing the issue, we may offer a replacement, partial refund, full refund, or another appropriate resolution, depending on the circumstances and applicable law.
If food arrives with damaged packaging, a suspected food-safety issue, or a material quality problem, please stop consuming the affected item and contact us as soon as possible.
We will investigate the complaint and determine the appropriate resolution.
Customers should not be denied a valid remedy solely because food is perishable.
If money is deducted from your bank account but the order is not confirmed, please contact us with the transaction reference, payment date, amount, and order details.
We will verify the payment with our payment provider. If the transaction failed or the order was not successfully placed, the applicable reversal or refund will be handled through the payment provider and the relevant banking process.
Please check the transaction status before making another payment.
If you are charged more than once for the same order, contact us with the relevant transaction references.
After verification, any confirmed duplicate payment will be refunded as applicable.
Once a refund is approved, we will initiate it through the applicable payment channel.
The time taken for the amount to appear in your account depends on the payment provider, bank, and payment method. We will communicate any available refund reference or status information.
Online payments will generally be refunded to the original payment source, subject to payment-provider capabilities and applicable requirements.
Customers may be asked for transaction details necessary to verify a refund. We will never ask for a UPI PIN or banking password to process a refund.
A refund may not be available for a change of mind after preparation has begun, an order correctly fulfilled according to the confirmed details, or other circumstances where a refund is not warranted under the applicable policy and law.
This section does not exclude refunds or other remedies legally due for non-delivery, duplicate payments, incorrect orders, or other valid claims.
Please contact The Champaran Kitchen using the official business details below.
Business: The Champaran Kitchen
Website: thechamparanskitchen.com
Email: Official Business Email (Replace with actual email)
Phone: Official Business Phone Number (Replace with actual number)
Include your order number, registered mobile number, transaction reference where applicable, and a brief description of the problem.
This policy may be updated from time to time. The version published on our website will apply subject to applicable law and any rights already accrued to customers.
Effective Date: 24 October 2026