The Champaran Kitchen

Privacy Policy

Effective Date: 24 October 2026

Website: https://thechamparanskitchen.com/

1. Introduction

The Champaran Kitchen ("we", "our", or "us") respects your privacy and is committed to protecting the personal information of customers who visit our website, place food orders, make online payments, or contact our restaurant.

This Privacy Policy explains how we collect, use, store, and share information when you use our website and food-ordering services.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Name and contact details, including mobile number and email address.
Delivery address and order instructions.
Food orders, order history, and customer support communications.
Payment transaction references and payment status.
Technical information such as browser type, device information, cookies, and website usage data.

We do not intend to collect or store customers' complete card numbers, card security codes, UPI PINs, or banking passwords.

3. How We Use Your Information

We use customer information to:

Accept, confirm, prepare, and deliver food orders.
Process payments and refunds.
Contact customers about order status, delivery issues, and support requests.
Improve our menu, website, and customer experience.
Detect fraudulent transactions and protect our business.
Meet applicable legal, accounting, tax, and regulatory obligations.
Send promotional communications where permitted and applicable.

4. Online Payments

Online payments may be processed through third-party payment gateways, banks, UPI providers, or other authorised payment service providers.

Payment information is handled in accordance with the applicable provider's security practices. We may receive transaction IDs, payment status, and other limited transaction details needed to reconcile orders and resolve disputes.

5. Sharing of Information

We may share relevant information with:

Delivery personnel to fulfil food orders.
Payment gateways and financial institutions to process transactions.
Website hosting, technology, and communication service providers.
Government authorities, regulators, or law enforcement agencies when legally required.

We do not sell customers' personal information to third parties.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to maintain shopping cart sessions, remember preferences, improve performance, and understand website usage.

You may manage cookies through your browser settings, although some website features may not function properly if cookies are disabled.

7. Data Security and Retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

We retain information only for as long as reasonably necessary for order fulfilment, customer support, business records, dispute resolution, and applicable legal requirements.

No method of online transmission or electronic storage can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or raise a concern about how it is handled.

Certain records may need to be retained to comply with legal obligations or resolve outstanding disputes.

9. Third-Party Websites

Our website may contain links to external payment providers, maps, social media platforms, or other websites. Their privacy practices are governed by their respective policies.

10. Children's Privacy

Our website is intended for general customers. If personal information relating to a child is submitted, it should be provided by a parent or lawful guardian where required by applicable law.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. The revised version will be published on this page with an updated effective date.