The Champaran Kitchen

Payment Policy

Effective Date: 24 October 2026

This Payment Policy applies to transactions made through https://thechamparanskitchen.com/ .

1. Accepted Payment Methods

Customers may use the payment methods displayed at checkout, which may include:

UPI.
Debit cards and credit cards.
Net banking.
Supported digital wallets or other payment methods.

The availability of payment methods depends on the payment gateway and the customer's bank or provider.

2. Payment Confirmation

An order requiring online payment will be processed subject to confirmation of the payment and acceptance of the order by the restaurant.

A pending transaction or a bank debit alone does not necessarily confirm an order.

Customers should retain their order confirmation and payment reference for future enquiries.

3. Payment Security

Payments are processed through third-party payment service providers.

The Champaran Kitchen does not intend to collect or store complete payment card credentials, card security codes, UPI PINs, or banking passwords on its website.

Customers should complete payments only through the authorised payment interface and must not disclose confidential payment credentials to anyone claiming to represent the restaurant.

4. Failed Transactions

If a transaction fails, the order may remain unconfirmed.

If your bank account has been debited, please check your order status and contact us with the transaction reference before attempting another payment.

Any applicable reversal or refund will be handled after verification with the payment provider.

5. Duplicate Transactions

If multiple payments are made for a single order, contact our support team. We will verify the transactions and arrange an applicable refund for any confirmed duplicate payment.

6. Refunds

Eligible refunds will be initiated according to our Cancellation & Refund Policy and the relevant payment-provider procedures.

The time required for a refund to appear in the customer's account may vary by payment method and bank.

Please review our Cancellation & Refund Policy for further information.

7. Pricing and Charges

The final payable amount will be shown before payment. Applicable taxes, delivery fees, packaging charges, and other disclosed charges will be included where relevant.

Customers should review the final order summary before completing payment.