Effective Date: 24 October 2026
These Terms & Conditions govern the use of https://thechamparanskitchen.com/ and the food-ordering services provided by The Champaran Kitchen.
The Champaran Kitchen provides restaurant and food-ordering services for eligible delivery locations. Available services depend on the selected outlet, operating hours, delivery area, and menu availability.
We aim to display accurate food descriptions, prices, portion details, and availability.
Prices, applicable taxes, delivery fees, packaging charges, and other disclosed charges will be shown during the ordering process, as applicable.
Food photographs are illustrative unless otherwise stated. Actual presentation may vary.
Customers must provide accurate contact details, delivery addresses, and order instructions.
Submitting an order does not necessarily mean that it has been accepted. Orders are subject to availability, payment verification where applicable, and confirmation by the restaurant.
We may contact you to clarify an order or address a delivery issue.
Food is prepared according to the selected menu items and the restaurant's operating procedures.
If an item becomes unavailable or an order cannot be fulfilled, we will inform the customer and arrange an appropriate cancellation or refund where applicable.
We may support UPI, debit cards, credit cards, net banking, wallets, or other payment methods displayed at checkout.
Payments are processed through the applicable payment provider. Orders requiring online payment will be processed subject to payment confirmation.
Customers should not share their UPI PIN, OTP, card security code, or banking password with restaurant staff.
Cancellation requests, refund eligibility, and refund processing are governed by our Cancellation & Refund Policy.
Because food is prepared for immediate consumption, cancellation options may be limited once preparation has started. However, this does not remove any remedy available under applicable law for an incorrect, unsafe, defective, or undelivered order.
Delivery is available only in eligible service areas. Estimated delivery times are indicative and may vary due to traffic, weather, order volume, or other circumstances.
Delivery charges and minimum-order requirements, if any, will be disclosed before payment.
Customers agree to:
Customers should review menu descriptions and communicate relevant food allergies or dietary requirements before ordering.
Customers with severe allergies should contact the restaurant before placing an order. We cannot guarantee the complete absence of cross-contact unless specifically confirmed.
Customers must not attempt to disrupt website operations, misuse another person's information, conduct fraudulent transactions, or gain unauthorised access to our systems.
Nothing in these terms excludes or limits rights, remedies, or liabilities that cannot lawfully be excluded or limited under applicable Indian law.
We may update these terms from time to time. The current version will be available on our website.
These terms are governed by applicable Indian laws. Disputes will be handled by courts or other competent forums having jurisdiction under applicable law.
For questions regarding these Terms & Conditions, please contact The Champaran Kitchen using the official business details below.
Business: The Champaran Kitchen
Website: thechamparanskitchen.com
Email: Official Business Email (Replace with actual email)
Phone: Official Business Phone Number (Replace with actual number)
Address: Registered or Principal Business Address (Replace with actual address)
Effective Date: 24 October 2026